Your Global Support Team. Powered by Nesta.
Looking for a reliable, flexible, and professional customer support solution without the overhead?
Welcome to Nesta’s Contact Center Hub: a fully equipped, talent-driven support base in Ibadan, Nigeria, built for startups, SMEs, and global brands.
Support That Scales With You
Whether you’re a growing SaaS company, e-commerce brand, or fintech startup, we plug in where your team needs support — and deliver a great experience, every time.
We offer customer support agents, technical helpdesk staff, live chat reps, inbound/outbound teams, and client success pros — all trained, quality-monitored, and fluent in modern communication tools.
Services We Offer
01
Customer Support (Phone, Email, Live Chat)
02
Technical Support (Tier 1)
03
Appointment Setting & Lead Follow-up
04
Telemarketing / Outbound Sales
05
Helpdesk Ticket Management
06
Product Walkthroughs & Onboarding
07
WhatsApp/DM Response Teams
08
Retention & Relationship Management
Need something tailored?
We’ll build your support ops from the ground up.
What Makes Us Different
African Talent, Global Standards
Our agents are sharp, English-fluent, and culturally aligned with Western markets.
Trained In-House at Nesta
Every agent goes through our in-house training covering customer success, call etiquette, CRM usage, empathy, and tech fluency.
Tech-Integrated & Cloud-Based
We plug into your existing tools — Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Zoho, and more.
Quality Assurance & Supervision
Calls and chats are monitored. KPIs are tracked. Our team leads ensure your customers are cared for.
Flexible Shift Options
24/7? Part-time? Seasonal? We scale your support team based on your actual needs.
How It Works
Discovery
Tell us about your business, customers, and support needs
Go Live
Agents go live, and we monitor performance in real time.
Setup
We align on team size, shift hours, tools, and KPIs.
Optimize
Monthly reports, team feedback, and iteration included.
Training
Our team is trained to your standards, using your tone and systems.
Pricing That Makes Sense
We offer cost-effective monthly or hourly plans, with volume discounts available for teams of 5+.
Who We Serve
Need a support team that sounds like they sit right in your office?
That’s our specialty.
Ready to Launch?
Let’s build your remote support team — professionally managed, right here at Nesta.
Start with 1 agent. Scale as you grow.